The novel coronavirus (COVID-19): What you need to know
Learn about the steps Blue Shield of California is taking to help keep you safe as we confront the spread of this virus. Visit our COVID-19 updates page below for the latest information on:

  • Your coverage – Learn what your plan covers if you need to be tested for COVID-19, and what is covered if you need treatment

  • Access-to-care options – Find out about virtual healthcare and in-person options if you need medical advice or treatment

  • Prevention tips – Understand what you can do to help minimize your risk of getting COVID-19 and how to prevent its spread
Save yourself a trip to the doctor’s office with 24/7 access to board-certified doctors, available by video and phone. In response to COVID-19, through May 31, Blue Shield is covering your costs for Teladoc visits.
Heal -- On-demand doctor house calls
For Trio HMO members, Heal lets members see a doctor at a time and place that’s best for them– their home, office, or even their hotel. The first visit is $0; subsequent visits are their $15 doctor office visit copay. If a doctor prescribes medication during the visit, they can have it delivered to them with no delivery charge. They just pay their standard drug copay.

To schedule a doctor visit, they can go to the Heal website, call Heal at (844) 644-4325, or download the app to their smartphone.
CalPERS plans for 2020

Trio HMO plan
Introducing the Blue Shield Trio HMO® Plan—featuring a low premium cost. The Trio plan is designed to give members affordable access to a quality, local network of doctors and hospitals in six counties.*
  • Los Angeles
  • Sacramento
  • El Dorado
  • Placer
  • Nevada
  • Yolo
The goal of the Trio HMO Plan is to provide coordinated care so that all aspects of your members healthcare needs are being met at the right time, in the right place, by the right medical professionals.

The Trio HMO plan is designed around a network of doctors and hospitals that share responsibility for providing high-quality coordinated care for the member while lowering costs by delivering care more efficiently.

To enroll in Trio, members must live or work in Trio zip code service area. View the service area zip code information below.
Access+ HMO plan
Access+ HMO® offers CalPERS members one of the largest networks of providers in California. Members have access to more than 12,000 primary care physicians, more than 300 hospitals, and more than 32,000 specialists.
As new enrollees, CalPERS Blue Shield members will receive everything they need to help them understand and access care with Blue Shield. Below are links to important documents and HBO resources

Plan members
Once CalPERS employees become Blue Shield members, they can visit the dedicated Blue Shield CalPERS website for all the information they need. Here is where members (and HBOs) can find:
Visit the Blue Shield CalPERS site to get familiar with all the features and information. And be sure to print this Access+ HBO flyer or this Trio HBO flyerand keep them nearby as a handy desk reference.
Contact us
As your Blue Shield partner, we want to support you with the information you need about our plans. If you have any questions or need more information, please contact us one of these ways: